In this case study, Mark showed exceptional active listening skills. After entering into a new, hostile business scenario, he was able to turn his clients’ attitude around by using some very impressive active listening skills. He listened to their concerns, and he showed his intent to understand each concern by paraphrasing regularly. In doing this, he was able to turn a hostile work environment into a much more desirable one. These skills enable us to build strong business and personal relationships, as they help gain trust by demonstrating an actual interest in what the person is saying.
Bonjour, tout le monde! During the last few sessions of class, we discussed the importance of time management. I am a huge procrastinator, so this will always be something I struggle with. But the exercises we did definitely helped shed light on the areas I need to work on to improve this much needed skill. Continue reading “Time Management”